Cache of job #13982459

Job Title

Workforce And Planning Analyst


Matrix Recruitment


Tipperary , Waterford


What you need to know. You will work as a Workforce and Planning Analyst for our client, a leading and reputable employer in Waterford . This is a full-time and permanent role . Your new job. Key duties & responsibilities: Proactively monitor daily performance for all teams by managing large amount of data through excel. Collect data from Client Services and ensure any information which may impact workload (email & call volume) is incorporated into the forecast and staffing plan. Make staffing recommendations & adjustments to address coverage gaps and call volume fluctuations. Maintain weekly & monthly long term planning. Compare actual metrics against set goal. Inform the business of any oddities via supporting documentation and additional reports. Proactively monitor all metrics and adjust as necessary. Provide different staffing models & cost analysis. Lead Weekly Long Term Plan meetings. Lead Monthly staffing meeting with clients and present to potential clients. Create weekly staffing schedules. Create and manage work shifts, patterns and rotations and change when requested by operations. For example, for requests such as training, client updates, team meetings, etc… Manage holiday requests, shift swap etc. Proactively monitor call volume and make staffing changes to meet call volume fluctuations, and communication these needs where necessary. What are we looking for? 1 Previous workforce and planning experience is essential. Proficient in excel and dealing with large quantities of data. Good communication skills, including ability to confidently communicate with the business leaders the relevant information. Ability to identify trends through data. Strong organizational skills. Able to handle personal and confidential information. Proven ability to perform in a fast-paced, continuously changing environment. Apply for this job now or get in touch with Ronan Douglas on 051-353825. By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust. This job originally appeared on

Date Added

160 days ago