Cache of job #13946528

Job Title

Email Support Agents

Employer

Arema Connect

Location

Blackpool Retail Park Cork

Description


Arema Connect is a 24/7 Customer Contact Centre located in Blackpool, Co.Cork. We are currently recruiting for full time Email & Phone Customer Support agents for a client in the ecommerce sector. 


You will be responsible for:

·        Providing excellent customer support via email & phone

·        Problem solving and thinking outside the box

·        The ability to multitask – using technical, communication and typing skills at the one time

·        Ensure the highest standards of customer service are upheld at all times

·        Resolve customer problems and queries in a swift manner with an emphasis on first contact resolution

·        Working as part of a team to meet common goals or using one’s own initiative when needed

·        The ability to spot trends and underlying issues, report them to management accordingly



Working Hours:

·        Required to be available for shift work between the hours of 9am-7pm (40 hours per week) which spans weekends and holidays.

·        Working 5 out of 7 days

·        Rotas may change to suit business needs to meet seasonal fluctuations.

 


Skills:

·        Communication skills: Native English speaker with a clear and concise writing style

·        Typing skills- 30 words per minute

·        Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents. 

·        Customer focused with the ability to be understanding and advising on a solution

·        Good interpersonal and customer care skills


Desirable:

Previous work experience in customer support or a similar role.

Date Added

4 days ago

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