Cache of job #13908440

Job Title

Customer Operations Manager

Employer

CPL

Location

Limerick, Clare, Tipperary, Limerick

Description

***customer operations manager*** our client, a market leading us multinational in the medical devices sector, are now actively recruiting for an experienced customer operations manager to lead their multilingual, multifunctional emea services team. this is an outstanding opportunity for an experienced cs/call centre manager to kick their career on to the next level & take full ownership of a dynamic, fast paced multinational operation that truly prioritises its customers & partners. the job : reporting directly to the director of customer delivery, the successful candidate will be responsible for managing a large multilingual operation who handle customer queries, sales quotations & enquiries from both internal & external key stakeholders/partners across the emea region. you will also mentor team leaders, work closely with the quality teams to ensure sla/kpi adherence & act as customer champion in operations management meetings. in addition to the above you will lead project teams, deliver on continuous improvement initiatives & manage all aspects of call centre performance reporting. skills/experience needed : 3rd level degree qualified. 5+ years cs/call centre operations management experience. previous experience in continuous improvement/lean projects would be an advantage. excellent inter-personal skills & ability to communicate across all levels. excellent it skills & ability to travel on company business when necessary. a 2nd european language would be an advantage but is not essential. the offer : this is a permanent role with salary of approx. 60-70k with an excellent full benefits package. how to apply : if interests in the above role please forward your cv to thomas.hogan@cpl.ie or call 061221701 in complete confidence if you would prefer to enquire 1st. for a full list of our open jobs, see www.cpl.ie. this job originally appeared on recruitireland.com.

Date Added

2113 days ago

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